FAQs
Dispatch Times
How long will it take to dispatch my order?
We aim to dispatch within 5–7 business days. Busy periods (like Christmas) might mean a slight delay—but you’ll be notified if it looks like it’ll slip past this window. If you have a specific date that you need a print for - get in touch before you order and we’ll do what we can to help!
What are the delivery estimates?
From the dispatch date:
- UK: 2–5 working days
- Europe: 7–21 working days
- Rest of world: 3–8 weeks
If it's international, feel free to let us know if it hasn’t arrived after 60 days.
What can affect delivery times?
Postal delays do happen—especially with tracked items. For international packages, customs checks can add delays at destination. If your parcel seems very late, get in touch!
UK Orders & Shipping
How are UK orders shipped?
Most orders go via Royal Mail Tracked 48. As we're based in Northern Ireland, please allow an extra day or two compared to mainland UK delivery times.
International & EU Orders
Are international orders tracked?
Yes—all international parcels include tracking. Look out for the dispatch email (check your spam folder, too).
Do I get hit with customs fees?
Possibly. Customers outside the UK may face local customs or import charges—these are payable upon delivery and are not included at checkout.
EU customers—any catches?
EU customers, you shouldn’t pay a customs fee (as Northern Ireland is the only part of the UK still in the Customs Union) but you may pay a VAT charge - payable locally. Sometimes they will try and charge a customs fee - you should be able to dispute this (either before or after paying).
Prints & Packaging
Do prints include frames?
No—they’re sold unframed. If you’re in the UK…
https://www.easyframe.co.uk/ - this website does good custom frames (it also allows you to upload an image of your art work so you can visualise it with different frames). That’s not an ad or anything, I’ve just used them for framing quite a few times now.
How are prints shipped?
Large original prints are rolled in a sturdy postal tube. Let them unroll gently at home - just add a little weight to the edges and they'll lie nicely. Smaller riso prints are sent flat. If you order Original and Riso prints most likely they’ll be sent together, rolled.
How should I care for my print?
Original woodcut prints are made using archival ink, so fading shouldn’t be an issue especially if framed using UV protective glass. Riso prints the ink can be a little less permanent - keep them out of direct sunlight to avoid fading. If they're going up in a humid spot (think kitchen or bathroom), make sure they’re framed behind sealed glass to protect against moisture.
Lost or Damaged Items
My parcel never showed up?
Tracked parcels usually turn up, even if late. If the delivery time exceeds these estimates then let us know.
From the dispatch date:
- UK: 2–5 working days
- Europe: 7–21 working days
- Rest of world: 3–8 weeks
If it's international, feel free to let us know if it hasn’t arrived after 60 days.
My print arrived damaged—now what?
Snap a few pics of the damage and packaging. Send them our way, and we'll sort a refund or replacement. The more photos, the better!
🏁 TL;DR
- Orders sent via tracked mail
- Dispatch in ~5–7 days.
- Delivery varies: a few days UK, a few weeks abroad.
- Customs may apply - especially outside UK/EU.
- Prints are unframed, tube-shipped.
- Lost/damaged? Give us a shout - with pics if relevant.